60-Day 100% Money-Back Guarantee
Every order you place with us is fully protected by a 60-day 100% money-back guarantee. If you are not completely satisfied for any reason, simply contact us within 60 days of purchase for a full refund.
Physical Product Returns
If for any reason you are dissatisfied at any time during the 60 days after purchase, simply send the product back by mail to the address below.
Once we receive your product, we’ll start processing your refund which will take between 3 to 5 business days.
To be eligible for a refund, your refund request should come no later than 60 days after we shipped your product to you. You can find the date on the package when you receive it or inside your confirmation email.
Return Address
JetPack
285 Northeast Ave
Tallmadge, OH 44278
⚠️ Please note that we do not cover return shipping costs.
How to Get Your Refund
1 Fill the Return and Refund Form you received with your order.
2 Send the product back to the address listed above.
3 Be patient — we’ll refund your order as soon as we receive your package and send you a confirmation email.
Digital Product Refunds
If for any reason you are dissatisfied at any time during the 60 days after purchase, simply send us an email and we’ll process your refund immediately.
As a thank you for giving ColestZen a try, you can keep the product.
Finally, and this is totally optional and at your discretion, we’d appreciate it if you would include some explanation for why you’re requesting a refund, so we can work to make the product better. We want you to be completely satisfied and we appreciate your feedback.